My phone service has apparently been sold to a company called Century-something which is located somewhere in Texas. It was once provided by United, which was bought by Sprint, and then Sprint changed their name to Embarq right before they sold my part of the country to Century-something.
Five weeks ago, my phone and my internet service went out. It was a Saturday evening and we had an electrical storm. I called Century-something and they set up a repair ticket and told me they can have my phones up by Monday at 7 p.m. Monday at seven p.m. I still had no service. I called them up on my cell phone and they had closed my repair ticket as completed. I called back, worked my way through their system and got a live humanoid - not a native English speaker though. She told me that "unfortunately, there are no technicians available until tomorrow..."
There's the kiss of death in any relationship with a corporation. Any sentence that starts with "unfortunately" is both a lie and a dismissal. There are technicians available; there are always technicians available. They pay them overtime when then have to call one out after hours and they don't like that.